Return & Exchange
RETURNS AND CANCELLATION RIGHTS
The Consumer Contracts Regulations 2013
Consumer Rights Act 2015
Under the regulations detailed above you have 14 days from the receipt of goods ordered to return items for a full refund, excluding carriage and installation. We (DSE Solutions Ltd) extend this to 30 days on some of our products.
Please retain all original packaging until after you have decided to keep the goods. Items not returned complete, in their original packaging, are not refundable.
If any item that you have ordered does not fully meet your needs then we must be notified, by telephone or email, within 14 days of your receipt of delivery. The cost of returning goods to us is to be at your own expense and we strongly recommend that you use an insured courier service (DPD, DHL, Yodel etc) for this and obtain a receipt of despatch as we will not be responsible for returned items which fail to arrive back with us or which are damaged in transit.
We do not refund the original outward carriage charges or any installation, assembly and usage training charges you have requested.
Returns Procedure
Please email or telephone us to confirm that you wish to return an item(s) within the 14-day cancellation period.
We will provide you with a Goods Return Number which must be clearly written on the outside of the package.
The cost of returning goods to us is to be at your own expense and we strongly recommend that you use an insured courier service (DPD, DHL, Yodel etc) for this and obtain a receipt of despatch as we will not be responsible for returned items which fail to arrive or which are damaged in transit.
All items being returned are to be addressed to DSE Solutions Ltd, Please contact us prior to returning any item. Please ensure you include the return receipt we will send you with the package.
Once we have received the returned item we will check the goods and packaging to ensure that everything is intact and complete. A refund will be issued within 14 days of our receipt of the returned item(s).
If the item being returned is large, heavy or bulky then please contact us as we may be able to offer a collection service which will be chargeable.
Customised Items
Customised Items include chairs with specific options fitted as specified by you in your order. Such items are individually built by the manufacturer to your requested requirements and are therefore exempt from distance selling regulations and are not returnable / refundable unless faulty or damaged in transit.
If your needs are complex and you need specific adaptations or chair options fitted then we recommend that you contact us before ordering to discuss your requirements.
