Text Neck: Why Employers Must Take This Modern Health Risk Seriously
As our working lives become increasingly digital, the way we interact with technology has shifted. One of the most under-recognised yet growing concerns in today’s workplace is Text Neck – a musculoskeletal condition caused by prolonged, poor posture while using smartphones and handheld devices.
While many employers focus on traditional desk ergonomics, the growing use of phones and tablets for emails, messaging, meetings and apps means the risks now go well beyond the desktop. As screen time increases, so does the potential for pain, poor posture and long-term health issues.
What Is Text Neck – and Why Should Employers Care?
Text Neck refers to the strain caused by bending the neck forward for extended periods, typically while using a mobile device. It’s more than just a buzzword – it's a real and increasingly common source of discomfort among desk-based and remote workers alike.
The Anatomy Behind It
The average human head weighs 4.5 to 5.5 kg in a neutral position. But when tilted:
At 30°, it exerts around 18 kg of force on the neck
At 60° – a typical phone angle – that load rises to 27 kg
This added strain affects the muscles, discs, ligaments and joints in the neck, shoulders and upper back. Over time, it can lead to:
Chronic neck and shoulder pain
Tension headaches
Reduced mobility and fatigue
Long-term postural issues and decreased productivity
And yet, this is a preventable condition.
Your Responsibility as an Employer
Under the UK’s Display Screen Equipment (DSE) Regulations, employers have a legal obligation to protect staff from musculoskeletal disorders linked to work activities. That includes injuries caused by prolonged use of mobile devices.
Phones and tablets might fall outside the traditional view of a workstation – but in today’s hybrid working world, they are legitimate tools of the job and should be treated as such in risk assessments.
Employers should not only assess risks, but also promote healthier habits.
How Employers Can Reduce the Risk of Text Neck
1. Set expectations around smartphone use
Make sure employees are aware of the risks of prolonged mobile use. Offer guidance on healthy usage habits, posture and breaks.
2. Include mobile use in DSE assessments
Don’t limit assessments to desktops. Ensure your DSE assessments include questions about smartphone and tablet usage – especially for hybrid or remote workers.
3. Encourage breaks and movement
Support regular movement breaks, stretching, and postural resets. Create a movement-friendly culture by offering sit-stand desks, walking meetings, or flexible work setups.
4. Provide ergonomic tools and accessories
Small adjustments can make a big difference. Consider offering:
External mice and keyboards for mobile setups
Arm and wrist supports to reduce strain
Leading by Example
Forward-thinking employers are already adapting their approach to workplace ergonomics. By recognising mobile device use as a legitimate risk factor, you can:
Reduce absenteeism
Improve employee comfort and productivity
Show a proactive commitment to wellbeing and compliance
Text Neck may start with a phone – but it ends with your responsibility.
Conclusion
By updating your policies, educating staff and offering simple ergonomic tools, you can prevent avoidable pain and support long-term employee health.
To get expert advice or support with your DSE strategy, book a free consultation with one of our specialists today. Or if you prefer, you can call us on 0113 8312107 or email info@dsesolutions.co.uk.